FAQ
Ordering
How do I contact your customer care team?
WPCP Ltd. wants to ensure that you have the best possible experience, for this, we have a dedicated team waiting to answer your questions.

All your questions can be answered by emailing clients@waynepatrickcp.com directly to reach one of our client care team members.

How do I pay for my order?
We accept VISA and Mastercard.
Is there a minimum order requirement?

There is no order minimum for our Cannabis products.

Do I pay tax on my order?
Yes. Taxes are added to your order at checkout. The rate of tax calculated based upon the Province your medication is shipped to and is shown as a line item on your receipt.
Can I return my order?

To find out if your product is eligible for refund please contact the Patient Care team at clients@waynepatrickcp.com or 1.833.927.0175

Shipping
How will my product be shipped to me?
WPCP Ltd. offers shipping with both Canada Post and Purolator to ensure fast and reliable delivery to patients across Canada. Packages are also scent-proof and unbranded on the exterior so not to draw any attention to your delivery.
Can my product be shipped to somewhere other than my home address?
If you do not have a permanent address and you’ve gained permission from your private practitioner, then you could do what some other patients do and ship to your private practitioner’s office address. If this applies to you, then feel free to use our forms here.
What kind of packaging does Wayne Patrick use?
All Wayne Patrick products are provided in resealable scent-proof, child resistant packaging, ensuring it stays fresh, and secure.
Products
How should I store my medication?
Cannabis should be stored in a cool dry place out of direct sunlight.

Cannabis Oils and Topicals can be kept in the fridge, however they will solidify at cold temperatures and will need to be warmed to room temperature before use.

Remember to keep all Cannabis products out of the reach of children.

Can I travel with medical cannabis
Travelling with medical cannabis is permitted within Canada. Be sure to carry your registration documentation and store your cannabis in its original prescription bottle. If you’re flying, call the airline ahead of time to ensure you won’t run into any security delays.
What does the product label mean when it shows CBD vs. Total CBD and THC vs. Total THC?
All Licensed Producers, under the Cannabis Regulations, are required to indicate both the actual potency (CBD and THC) and the potential potency (Total CBD and Total THC) on the product label. This is label information only and does not indicate a change to the products’ potency. The actual potency (THC and CBD) is the percentage of cannabinoids that the dried cannabis possesses as it occurs in its original dried state (i.e. – if you were to consume a dried cannabis bud without heating it). In order to activate the inactive cannabinoids (CBD-A and THC-A) and to get the full potential potency (Total CBD and Total THC) of the cannabis product, dried cannabis must be decarboxylated. Decarboxylation occurs when dried cannabis flower is heated through vaporization, smoking or cooking thereby converting the THC-A to THC and CBD-A to CBD.
How do I know what strain I need?
Each strain has a variety of active ingredients that produce different effects, specifically the THC and CBD levels. Speak with your prescribing doctor about your unique situation.
Registration
Is my original Medical Document required?

Cannabis Regulations requires all patients have their Medical Document sent directly through their Health Practitioner or Medical Cannabis clinic by secure fax at 1-905-481-4397.

If my prescription is expired, am I still ok if I get stopped by law enforcement?

No. Your WPCP Ltd. patient label is only valid during the exact same time frame that your medical document is valid. To prevent expiration and avoid a renewal gap, please make sure you renew your medical document with your physician as soon as possible. To find a physician click here.

Can I change licensed producers?

Yes, you can transfer your Medical Document from WPCP Ltd. to another Licensed Producer (or vice-versa). To do so please email or write to us letting us know, and confirm which producer you would like your documents to be sent to.

For questions about how the process works contact us.

Is medical cannabis covered by Health Care benefits?
Currently, medical cannabis is not covered by most insurance plans. However, medical cannabis may be claimed as a medical expense for tax purposes.
Take the next step!

We are here to serve you. Joining the WPCP Ltd. family is simple. If you have more questions, please contact our client care team.

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